Frequently asked questions
Which size should I choose?
Small suits cats, puppies and small dogs. Medium suits medium dogs. Large suits large dogs with big paws. The paw should slide in easily with a little room to twist. Between sizes? Size up.
How long does shipping take?
Processing takes 1–2 business days, and delivery usually takes up to 14 business days. Please note that slight delays may occur due to high demand. You’ll get a tracking number as soon as your order ships!
What if I want to return it or it arrives damaged?
You have 14 days from delivery to return your order for a full refund, and return shipping is free. If it arrives damaged, email us with a photo and we’ll send a replacement or a refund. See our full return policy.
How do I clean the cup?
Empty the water, take out the inner silicone insert and rinse both parts under the tap. Let them air-dry before putting the insert back.
Will my dog like it?
Most pets get used to it after a few tries. Start with lukewarm water, go slowly and reward with a treat. For very muddy paws, rinse twice and pat dry with a towel.